A 1–Hour Ticket Response Time Guarantee
We offer a one–hour response warranty for every ticket or e–mail that you send to our customer care team. We’ll rapidly respond to all the common questions and forward right away the issue to our system administrators in case further assistance is needed. If you make use of our Managed Servers package, we will complete any of the included services at a time that has been agreed upon earlier.
A First–Rate Client Care Service
- We’ll be available to you twenty–four–seven to respond to any questions that you may have connected with our Website Control Panel and any of the apps that we have pre–installed for you on the dedicated server. If you also need support tackling server management tasks, you can resort to our Managed Servers package, which includes data backup hard drive space, weekly OS updates, server monitoring and restarting services, as well as installation and troubleshooting services.
An Intuitive Help Section
We have equipped the Website Control Panel with a fully detailed knowledgebase, which features detailed explanations of its features and functionalities. In addition, we have created in–depth video tutorials that will further instruct you how to perform a particular action or solve a frequently experienced issue. The how–to articles and the video tutorials are easily reachable from each section of the Website Control Panel via the Help and Videos buttons in the upper right corner.