1 hour ticket response
We are focused on giving a quick and accurate response to every ticket posted by a customer. Our experienced technical support engineers will review your question and will think of the best option. We offer a 1–hour response time guarantee for all technical support tickets. As a matter of fact, the average ticket response time has proven to be 20 minutes.
A Top–Class Client Support Service
Our help desk staff representatives have enormous experience in the cloud hosting plans business and are trained enough to deliver a quick answer to your problem. If, however, the issue at hand is not within the competency of a client support engineer, the client support ticket will be sent to a programmer or administrator for additional investigation.
An Easy–to–Navigate Help Center Section
In the Website Control Panel you’ll find an intuitive Help section where you can find quick suggestions on how you can use our services. You can find the answers to your questions in our F.A.Q. library, find more details in the web hosting account administration articles or watch the educational video tutorials.