The client support that you can get from your cloud hosting company is very important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got a technical trouble with an active account. Prompt and accurate information regarding a question or a problem can save you lots of time and efforts, not mentioning that this can often be a proof that you are ordering from an actual hosting provider not from a reseller. If you obtain a hosting account from a company that doesn't own its servers and it cannot access them immediately, it is likely that you'll wait for a couple of days to have a response to any query, so your web sites may stay offline for quite a while. In comparison, a supplier that provides numerous ways of communication and has a support staff available at any time can assist you right away and help you minimize or fully avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

All our cloud hosting plans offer you 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our web hosting solutions before you make a purchase or you're a current customer and you have a question or a issue, you will be able to contact us at any time, which includes holidays and weekends. We have numerous channels to get in touch with us - several telephone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex matters or any troubles that need longer time to investigate and resolve. In contrast to a number of other website hosting service providers, our trouble tickets come with a warranted max response time of just one hour, which means that whatever the issue is, it'll be resolved timely and you will not waste days in order to get something fixed.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive quick support in general, let alone if you operate an entire server, so each and every dedicated server that we offer features 24/7 support with one-hour reply time guarantee whatever the situation. This service is absolutely free for all of the problems with the server or the software that was installed by our administrators during the setup, so you'll be able to get in touch with us as many times as you'd like, even during holidays. You could either open a ticket from the billing section or you can send an e-mail, and the actual answer time for either rarely surpasses 30 mins because we have admins available 24-7-365. In case you want general info about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers that we have on 3 continents or you may take advantage of our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you'll be able to include to your server plan from the billing Control Panel.