If you’ve purchased a hosting package and you’ve got certain inquiries with regards to a concrete function/feature, or in case you’ve chanced upon some predicament and you require support, you should be able to touch base with the respective client support team. All hosting companies deploy a ticketing system no matter if they offer other methods of contacting them aside from it or not, since the very best way to handle a problem most often is to post a ticket. This kind of communication renders the replies exchanged by both parties simple to follow and allows the customer support team members to escalate the issue if, for instance, an administrator has to get involved. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you will have to have no less than 2 different accounts to touch base with the client service staff and to actually manage the hosting space. Non-stop signing in and out of different accounts could sometimes be a drag, not to mention the fact that it takes a long period of time for the majority of hosting providers to reply to ticket requests.
Integrated Ticketing System in Cloud Hosting
In contrast with what you may find with a lot of other hosting companies, the trouble ticket system that we use with our cloud hosting plans is included in the Hepsia Control Panel, which is included with all hosting accounts. You will not have to memorize different log-in credentials, since you will be able to manage both your tickets and the hosting account itself in one single location. So, if you have a question or come across a difficulty, you can touch base with our technical support engineers right away. Our ticketing system features an intelligent search mechanism. This goes to say that even if you’ve opened loads of tickets through the years, you’ll be able to track down the one that you want without difficulty. Also, you can read knowledge base instructions for troubleshooting common obstacles.