If your website hosting provider offers live chat support, you will be able to speak to an agent live and learn helpful info or get an issue resolved timely. The basic advantage of using chat instead of calling to consult with a live person is that you'll need only a computer with access to the world wide web, which means that you will not pay any fees in case you are in a different country or state. Furthermore, it is much simpler to copy and paste info for instance domain names, usernames or error messages i.e. details which are sometimes hard to provide to the other party over the phone. The live chat is also a considerably faster way to contact the website hosting company's support crew as compared to using a ticketing system. Last, but not least, if some trouble needs a little more time to be taken care of, you're able to do something different while you wait for assistance on the live chat, which means that you will not waste time - something that's impossible in case you are on the telephone.

Live Chat Support in Cloud Hosting

As we believe that a great number of situations are usually resolved if you speak to a live person, we provide a live chat service for all our potential and existing customers. Our chat is available every single day and our customer care representatives will help you with a wide range of questions and problems. If you aren't our customer yet, you are able to find out more about our cloud hosting packages and the website hosting environment in general so as to be certain that your websites will operate efficiently on our servers. If you already have an account and you've got some questions or you have any problems with any of our solutions, you will be able to join us on our live chat and we will supply you with the necessary details or help you troubleshoot the problem. You'll need to open a trouble ticket for certain problems which need longer time or the assistance of a system administrator, but for a lot of common troubles you can get help on the spot.