If you ever have any inquiries with regard to your hosting package or you face a problem with your sites, you will need to touch base with the web hosting company’s customer support team. It may not matter how fast they will answer when you've got a generic enquiry, but an issue such as an ill-implemented app update, for example, may lead to your site becoming damaged or unreachable on the Internet. And the longer you wait for the support team to help you out, the longer the website will be offline. If you offer goods or services online, any outage will undesirably affect your website and you may lose current or prospective visitors. A lot of web hosting providers, especially resellers, reply to emails and trouble tickets within 24 hours, but in the Internet sphere this is way too long, as clients will hardly ever return to a website that’s not working properly over a prolonged period.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting plans offer a one-hour response time guarantee, which goes to say that regardless of what query or complication you might have, we will always be there to help you out. In reality, it seldom takes more than half an hour to get a problem resolved or an inquiry answered, and this is valid for both technical and sales matters. Our help desk support staff representatives will be at your service 24-7, even on weekends and national holidays, which suggests that you will get swift assistance anytime you need it. We realize just how valuable time can be, so by the time we respond to your support ticket or email, we’ll have enquired into the issue and, in case we haven’t sorted it out, we will provide you with more information on what you have to do on your end – if the case requires it. With our support services, you can rest assured that there will be somebody to lend you a helping hand right away, regardless of what time it is.