One-Hour Response Guarantee in Cloud Hosting
Our cloud hosting plans offer a one-hour response time guarantee, which goes to say that regardless of what query or complication you might have, we will always be there to help you out. In reality, it seldom takes more than half an hour to get a problem resolved or an inquiry answered, and this is valid for both technical and sales matters. Our help desk support staff representatives will be at your service 24-7, even on weekends and national holidays, which suggests that you will get swift assistance anytime you need it. We realize just how valuable time can be, so by the time we respond to your support ticket or email, we’ll have enquired into the issue and, in case we haven’t sorted it out, we will provide you with more information on what you have to do on your end – if the case requires it. With our support services, you can rest assured that there will be somebody to lend you a helping hand right away, regardless of what time it is.