What does ?phone support? mean in the world of Internet hosting?
You will find plenty of cloud hosting suppliers on the market today, but most of them are resellers who have minimal resources, particularly in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll get through this particular way of communication may vary depending on the provider - a few of them offer expert telephone support, others offer common and customer support only because some issues are more time-consuming and it's much easier to be resolved via a support ticket, especially if the issue has to be escalated. Still, it's good to know that you could always get in touch with your hosting supplier since there're tons of small-scale matters that can be managed without difficulty and timely through a phone call, not mentioning that you're able to get additional info for the services before you become a client.
Phone Support in Cloud Hosting
All our cloud hosting packages come with telephone support 14 hours per day even on public holidays, so that if you do not have an account yet, you're able to give us a call and find out more about our services or if we will meet the system requirements for your sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so you're able to contact the telephone number which is closer to you. If you are a current customer, we can help you in a timely manner with any general and billing issues and with various tech matters in order to save you time and efforts - we acknowledge the fact that sometimes it's quicker to talk with a live person so as to get things done without delay. Certainly, some problems cannot be taken care of over the phone, so in such a case you will be able to use our ticketing system.